Shipping & Customer Service
A reliable experience from checkout to delivery. Learn how we support you every step of the way.
Customer Service
🤝 Our Commitment to You
- We’re here to ensure your experience with BlankChem is smooth and secure. Our customer service team is available to help with questions, orders, or issues — before and after purchase.
Shipping & Delivery
🚚 Shipping & Delivery
We offer a range of shipping options to match your needs:
UPS Ground
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
Saturday Delivery (for Friday orders placed before 3 PM EST)
FREE Shipping on orders over $200 (Grand Total)
Orders confirmed by 3 PM EST ship the same business day
Orders after 3 PM or on weekends/holidays ship the next business day
Privacy & Security
🔐 Your Privacy is Safe With Us
- We use 256-bit SSL encryption to protect every transaction on secure servers. BlankChem fully complies with privacy laws and never sells or shares your data. Your personal information is used only to process and ship your orders.
Returns & Replacements
📦 Returns & Replacements
- Due to industry regulations, we cannot accept returns.
- However, if your order arrives damaged or incorrect, please reach out to us via the Support Page
- We’ll review the case and arrange a replacement promptly if needed.
Ordering
🛒 How to Place Orders
- You can place orders 24/7 directly through our website.
- Once your order is reviewed and payment confirmed, we’ll ship using a trusted carrier (USPS or FedEx).
- You’ll receive a confirmation email with tracking details when your order ships.
Payment, Pricing & Promotions
💳 Payment, Pricing & Discounts
- We support a variety of payment methods suitable for research-based and high-risk transactions.
- Many of our products offer bulk pricing and volume discounts – check the product page for details.
- For large-scale or institutional orders, Request a custom quote
Order Status
📍 Order Tracking & Status
- Create an account at checkout to easily track your orders, save shipping details, and manage your preferences.
- Many of our products offer bulk pricing and volume discounts – check the product page for details.
- If you checked out as a guest, you can still check your order status via the Support Page
Satisfaction Guaranteed
✅ Satisfaction Guaranteed
- BlankChem is committed to top-tier customer satisfaction and product quality.
- If you need help, visit the Support Page — we’re here to help and respond to all inquiries.
These compounds are not FDA-approved, not intended for consumption, and not distributed for medical, diagnostic, or therapeutic use. BlankChem operates under a strict research-only policy.
All products are for research and development use only and are not intended for human consumption. BlankChem is a chemical supplier, not a compounding pharmacy or outsourcing facility as defined under Sections 503A and 503B of the FD&C Act. Statements on this site have not been evaluated by the FDA.